Osaka Travel Services: Your Doorway to Japan's Culinary Capital

Inclusions

• SIM card
• Instruction sheet
• SIM pin
• Choose between 8 days, 15 days or 30 days to use the SIM card

• Please note this is a data-only SIM card. Calls, texts, or topping up additional credits will not be possible on this card.
• Please ensure that your mobile device is compatible with the local network service provider. No refunds or cancellations will be made due to SIM incompatibility issues.
• Under the Fair Usage Policy, data speed and usage may be limited for users who process large amounts of data in a short period of time.
• Please refrain from extensive video streaming and/or processing huge amounts of data in a short time.
• Kindly check the complete list of network providers that are supported by this SIM card.
• You must fix the APN (Access Point Name) setting before you start browsing. Please read the guidelines on how to set your APN profile.

Narita Airport Terminal 1

• Location: Narita Airport Terminal 1 South Wing 1st floor F (Arrivals) JAL ABC Counter [Sakura Mobile]
• Operating hours: 7am until time of last flight

Narita Airport Terminal 2

• Location: Narita Airport Terminal 2 1st floor (Arrivals) JAL ABC Counter [Sakura Mobile]
• Operating hours: 7am until time of last flight

Haneda Airport Terminal 3

• Location: Haneda Airport Terminal 3, Arrival lobby (2F), JAL ABC Counter [Sakura Mobile]
• Operating hours: Operates 24 hours a day

• You can cancel these tickets up to 72 hours before the experience begins and get a full refund.

Inclusions

• Pocket WiFi device
• Charger (AC adapter and USB cable)
• USB cable
• Instruction Manual
• Carrying Pouch/ Return Envelope

Exclusions

• SMS

The ticket has the following options to choose from:

• 7 days
• 10 days
• 14 days
• 30 days

• The counter operating hours are from 7am to 7pm. These timings do not apply to the usage of the product in any way.
• For customer service contact and other questions, that you might have, look at the information included with the package.
• The package includes an envelope in which you can put the device and drop it in any of the post boxes in Japan.
• Loss, Damage, or Breakage fee for the WiFi device is JPY30,000.
• Loss, damage, or breakage fee for the Pocket Wifi (ONLY screen) is JPY 10,000.
• Loss, damage, or breakage fee for the Pocket Wifi (ONLY back cover) is JPY 2,000.
• Loss, damage, or breakage fee for the AC adapter is JPY 2,000.
• Loss, damage, or breakage fee for the USB cable is JPY1,000.
• Loss, damage, or breakage fee for the carrying pouch is JPY1,000.

• You can cancel these tickets up to 72 hours before the experience begins and get a full refund.

Inclusions

• Validity for 3, 5, 8, 14, or 30 days (as per package selection)
• Mobile data (1GB, 4GB, 5GB or 8GB as per package selection)
• Coverage in selected areas
• Technical support

Exclusions

• Phone calls and messages

• Tip: Make the most of this eSIM by using it to the maximum in order for it to not go waste.
• A stable internet connection is required to install the eSIM and the validity begins after the eSIM is activated.
• The eSIM can be downloaded on only one device for one use.
• The eSIM can be supported on iPhone XS and newer models.
• This eSIM is data-only and does not support calls and texts.
• Click here to check if your Android phone is compatible with the eSIM.

• These tickets can't be cancelled. However, they can be rescheduled up to 24 hours before the experience begins.
• These tickets are valid for 30 days from the date of purchase.

Inclusions

• Japan eSIM (days as per chosen)
• Fast 4G LTE network (1 GB/day)

This ticket has the following options you can choose from:

• 3 Days
• 5 Days
• 7 Days
• 10 Days
• 15 Days
• 30 Days

• The QR code must be scanned and installed within the validity, otherwise, the eSIM QR code will be invalid and cannot be used.
• After the eSIM is successfully added, you must activate it in the destination within the validity, otherwise, the eSIM won't work.
• You must ensure that the mobile phone/device has a stable network while installing the eSIM.
• The total days of plan validity are calculated to post the date of activation.
• You can only install the eSim once per device to be used by one person.
• If you uninstall the eSim you won't be able to reinstall it.
• You can enable only one eSIM plan (cellular plan) at a time.
• Please check whether your device supports the eSIM function. You can find the list of supported devices here.

• These tickets can’t be cancelled. However, you can use them any time within the next 30 days.
• These tickets are valid for 30 days from the date of purchase.

Inclusions

• Japan eSIM with 4G LTE network and unlimited data

Exclusions

• Add-ons
• Refunds

• Tip: Click here to make sure that your phone is compatible with eSIM function!
• eSIM can be downloaded on only one device for one use.

• These tickets can’t be cancelled. However, you can use them any time within the next 30 days.
• These tickets are valid for 30 days from the date of purchase.

Inclusions

• eSIM (3 to 30 days validity to choose from)
• 24/7 technical customer service
• Data only

Exclusions

• Voice calls

• Tip: Please make sure that your phones are compatible with the eSIM in order to avoid disappointment later.
• iPhones sold in China do not support eSIM and certain mobile phones sold in Hong Kong and Macao do not support eSIM (excluding iPhone 12 mini, iPhone SE2, and Phone XS).
• The eSim is compatible with the following devices: iOS (iPhone XR or later): Mobile Phone: iPhone 11-13 (Pro/Pro Max), iPhone XS, iPhone XS Max, iPhone XR, iPhone SE (2020).
• QRCode could not be scanned if the QRCode is in the cellphone. Please print the voucher out or show it on the other device.

• You can cancel these tickets up to 72 hours before the experience begins and get a full refund.
• These tickets are valid for 6 months from the date of purchase.

Inclusions

• 1GB data plan
• 5-day validity
• Coverage in selected areas
• 24/7 technical support

Exclusions

• Phonecalls and messages

• Tip: Before buying an eSIM, verify that your mobile device is unlocked and compatible.
• This eSIM is data-only and does not support calls and texts.
• IPhone models from the iPhone XS and newer support eSIM. For Android phones, please check eligibility.

• You can cancel these tickets up to 24 hours before the experience begins and get a full refund.

Inclusions

• eSIM for 3/5/7/15/30 days (based on the option selected)
• QR code to obtain eSIM
• Instructions to download and activate eSIM

Exclusions

• Voice call

• Tip: Keep a look out for Japan’s legendary convenience stores, aka a conbini, where you will find everything from ATMs and luggage forwarding services to toiletries and snacks!
• Please ensure that the eSIM is supported by your device before booking.
• The eSIM can be supported on Apple Watch Series 3 and later, iPad Air and Pro (3rd generation), iPad Mini (5th generation), iPhone XS and later, Samsung Galaxy 20, 21, and Z, Google Pixel 3 and later, and the Google Pixel 3 XL.
• Once deleted, the eSIM will be lost since it can be scanned only once and cannot be reconnected.
• To access the network, please turn on data roaming.
• Making phone calls using the eSIM card is not possible.

• You can cancel these tickets up to 24 hours before the experience begins and get a full refund.

Inclusions

• Validity for 3, 5, 7, 14, or 30 days
• Coverage in selected areas
• Technical support

Exclusions

• Phone calls and messages

• Tip: Make the most of this eSIM by using it to the maximum in order for it to not go to waste.
• A stable internet connection is required to install the eSIM and the validity begins after the eSIM is activated.
• The eSIM can be downloaded on only one device for one use.
• The eSIM can be supported on iPhone XS and newer models.
• This eSIM is data-only and does not support calls and texts.
• Click here to check if your Android phone is compatible with the eSIM.
• Please refer to this link for installation instructions for iOS and this link for the android installation.

• These tickets can't be cancelled. However, they can be rescheduled up to 24 hours before the experience begins.

Inclusions

• Unlimited portable Wi-Fi router
• 10 to 30-day rental plan (based on option selected)
• Charger
• USB cable
• Prepaid envelop for return
• Delivery fee

• The device can be delivered only to hotels and hostels. Delivery to home or house accommodations is not possible. The hotel reservation must be confirmed before the device is delivered.
• The following information is required for the delivery of the device: Hotel Tel number, name of person making a reservation, check-in date, and hotel reservation number. The supplier will contact you via email if there is any problem.
• Reservations made after 12pm (Japan Time) on the previous day may not guarantee timely delivery of the device. For deliveries to Hokkaido, Okinawa, and Kyushu, please make a reservation at least 1 week in advance.
• Airport pick-up reservations must be made at least 3 days in advance. The number of Wi-Fi routers is determined by the number of participants in the reservation. Please select 1 if you need only 1 device.
• A daily fee of JPY700 will apply for late returns of the device. In case of losing the device, a flat fee of JPY25,000 will be charged.

• You can cancel these tickets up to 6 days before the experience begins and get a full refund.